LICENSING
Licenses are valid for one year from the date of purchase. A valid and active license key is required in order to download upgrades and receive support for purchased WordPress plugins and Magento® Extensions.
MULTIPLE SITE LICENSES
Only Multiple Sites Licenses can be used for more than one installation. Single site Licenses can be used for one installation only.
SOFTWARE UPDATES
Software updates are included for free for one year. If you have a valid and active license key, updates can be downloaded from your customer account dashboard.
SUPPORT SERVICES
Support for purchased WordPress plugins and Magento® Extensions is provided for up to one year after the purchase date. If you wish to get support for longer than one year, you must extend your license for the product that you want support for. Support is only provided to users with problems that relate to direct bugs, errors and / or behaviors related to Woo Plugin Shop product, not to issues that arise due to conflicts with other products or with your site’s theme.
Support is provided only to original products which has not been changed or altered.
EVALUATION
The plugin or extensions should not be purchased for evaluation purposes. We will not refund any money in cases like this. Please use a free version of the product is it exists or ask for a demo of the product before you purchase.
REFUNDS
Woo Plugin Shop wants customers to be completely happy with any product or service they buy from us. If you have any questions, concerns, or problems, please let us know.
If the plugin / extension fails to function properly due to a bug that we cannot support, we will be happy to provide a full refund within 30 days of the original purchase.
We stand behind our products and will assist you in solving any problem you may have, but we also expect you to adequately understand what you are purchasing and why.
- Before a refund is granted, you must allow us to try and solve any problem related to the product by opening a support ticket.
- License must be deactivated on the customer’s website before the refund is made.
- Requests made after 30 days from the purchase date will not be given a refund.
- Refunds will not be granted if you simply decide not to use the product or if the product was purchased for evaluation purposes.
- If you only wish to try it out for evaluation, please use the product demo. For WordPress – some of the products have a free edition available which you can download and install on your site, For Magento® we have demo sites for most of the extension.
- Refunds will not be granted in case of coding conflicts that are related to any other products that are installed on your site.
- In any case where you require help with conflicting products or themes, we invite you to check out our support packages